Shipping Policy

We deliver across India through third-party courier partners. A small number of PIN codes are not serviceable, or are not serviceable for cash on delivery. If we cannot deliver to your address after you have ordered, we will contact you and refund the order in full.

Orders placed on a working day are usually packed and dispatched within one to two working days. Delivery typically takes 3–7 working days after dispatch, depending on the destination.

The estimate shown on a product page and at checkout is our best expectation, not a guarantee. Public holidays, weather, strikes and courier delays can extend it.

• Delivery is free on retail orders over ₹1999.
• Below that, a flat delivery charge of ₹49 applies.
• Business orders are charged delivery according to the terms on the account, which may differ by product category.
• Any charge is always shown before you pay — there are no delivery charges added afterwards.

Every order can be followed from My Orders, which shows its current stage and, once dispatched, the courier and tracking number.

• Please check the parcel at the time of delivery where you can.
• If it arrives visibly damaged or tampered with, refuse it if possible, or photograph it before opening.
• Report a damaged, wrong or short delivery within 48 hours and we will replace or refund it in full.

Couriers normally attempt delivery more than once. If a parcel cannot be delivered because nobody was available, the address was incomplete, or a cash-on-delivery order was refused, it is returned to us.

For a prepaid order we refund the price of the items once the parcel is back with us. For repeated refusals of cash-on-delivery orders we may restrict that payment method on the account.

If your order has not arrived within a few days of the estimate, contact us with your order number and we will chase the courier and keep you informed. See our Refund & Cancellation Policy for what happens if a parcel is lost.