Frequently asked questions

Delivery takes 3–7 days from order. Most orders are packed and dispatched within 1–2 working days. You’ll see the delivery estimate on the product page and the expected dates at checkout.

Sign in and go to My Account → Orders, then open any order to see its live status timeline. Tracking details appear there once the order is dispatched.

Yes — retail orders of ₹2,999 or more ship free; below that a flat ₹49 delivery charge applies. The minimum retail order is ₹1,499.

You can pay online via UPI, cards, netbanking or wallets, processed securely by our payment partners (Cashfree, with Razorpay as a backup).

Yes. Online payments are processed securely by our payment partners (Cashfree, with Razorpay as a backup); we never store your card or UPI details on our servers.

No change-of-mind returns. Damaged, wrong or missing items reported within 48 hours with a photo are replaced or refunded. Email or WhatsApp us your order number and a photo (see the Contact page), or raise a support ticket.

You can cancel an order yourself while it’s still Pending or Confirmed (before it’s packed) from the order detail page. Once packed or shipped, please contact support and we’ll help.

For prepaid orders, approved refunds are returned to your original payment method. COD orders are refunded by bank transfer to an account you give us.

You can browse freely. You’ll need to sign in to check out and track orders. You can sign in with email/password, Google, or a one-time code sent to your email.

Use the “Forgot password?” link on the login page to reset it by email.

Register your company to unlock volume & slab pricing, minimum order quantities, and credit terms. Switch to Business mode using the Retail/Business toggle to see business pricing across the store.

Yes. The company owner can invite employees, who can build carts and submit them for the owner’s approval. Owners manage checkout, addresses, credit and approvals.

Approved companies can buy on credit up to an assigned limit, with a payment-terms window. Your credit limit, usage and the next payment due are shown on your company dashboard.

Enterprise is a full procurement portal for large organisations — with branches, cost-center budgets, and a purchase-request → approval → purchase-order workflow, plus contract pricing and invoicing.

Request a demo on the Enterprise page. Our team sets up your organisation, contract, offices and credit, then invites your team to the portal.