Refund & Cancellation Policy

You can cancel a retail order yourself from My Orders while it is still being prepared — that is, before it has been packed and handed to the courier. Once it has been packed, cancellation is no longer possible.

If you paid online, a cancelled order is refunded in full, including any delivery charge. If it was a cash-on-delivery order, nothing was charged and nothing is owed.

No change-of-mind returns. Damaged, wrong or missing items reported within 48 hours with a photo are replaced or refunded. Send your order number and a photo by email or WhatsApp (see Contact us), or raise a ticket on the support page.

If a parcel arrives damaged, contains the wrong item, or is short, tell us within 48 hours of delivery with a photograph. These are our mistake, and we replace or refund them in full including any delivery charge.

• Online payments are refunded to the original payment method — the same card, UPI handle, netbanking account or wallet you paid from. We cannot redirect an online refund to a different account. Once we approve the refund we raise it with Cashfree Payments India Private Limited or Razorpay Software Private Limited (Cashfree or Razorpay) immediately, and it reaches you within 5–7 working days, depending on your bank or card issuer.
• Cash-on-delivery orders are refunded by bank transfer to an account you tell us. We will ask for those details when the refund is approved.
• Refunds cover the price you paid for the items being refunded. The original delivery charge is refunded when the problem is our fault — a damaged, wrong or missing item — or when we cancel your order.

We will tell you the amount when we approve the refund, and again when it is sent.

Business and enterprise purchases are made on agreed commercial terms, and returns are handled case by case against those terms rather than the retail terms above. Contact our support team to raise one. Where an invoice has already been issued, we settle a return by credit note against the account.

If you are unhappy with how a cancellation or return has been handled, contact us with your order number and we will look at it again.