Refund & Cancellation Policy

You can cancel a retail order yourself from My Orders while it is still being prepared — that is, before it has been packed and handed to the courier. Once it has been dispatched, cancellation is no longer possible and the return process below applies instead.

If you paid online, a cancelled order is refunded in full, including any delivery charge. If it was a cash-on-delivery order, nothing was charged and nothing is owed.

Retail items can be returned within 7 days of delivery. Raise the request from My Orders and tell us briefly what is wrong. We review every request and confirm the outcome to you.

To be accepted, the item should be:

• unused and in a resaleable condition
• in its original packaging, with any seals, tags and free items included
• accompanied by the order details

If a parcel arrives damaged, contains the wrong item, or is short, tell us within 48 hours of delivery with a photograph. These are our mistake, and we replace or refund them in full including any delivery charge — the condition requirements above do not apply.

• Items that have been used, written in, marked or assembled.
• Products sold as a set, where the set is incomplete.
• Personalised or custom-printed stationery made to your specification.
• Items where the manufacturer's seal has been broken, where that seal exists for hygiene or authenticity.
• Anything reported after the return window has closed.

• Online payments are refunded to the original payment method — the same card, UPI handle, netbanking account or wallet you paid from. We cannot redirect an online refund to a different account. Once we approve the refund we raise it with Razorpay Software Private Limited (Razorpay) immediately, and it reaches you within 5–7 working days, depending on your bank or card issuer.
• Cash-on-delivery orders are refunded by bank transfer to an account you tell us. We will ask for those details when the return is approved.
• Refunds cover the price you paid for the returned items. The original delivery charge is refunded when the return is our fault — a damaged, wrong or missing item — or when we cancel your order.

We will tell you the amount when we approve the return, and again when the refund is sent.

Business and enterprise purchases are made on agreed commercial terms, and returns are handled case by case against those terms rather than the retail window above. Contact your account manager or our support team to raise one. Where an invoice has already been issued, we settle a return by credit note against the account.

If you are unhappy with how a cancellation or return has been handled, contact us with your order number and we will look at it again.